Frequently Asked Questions
How do I purchase a voucher?
Simply browse the available deals, select your favourite, add it to your cart, and follow the checkout process to complete your purchase securely online.
When and how will I receive my voucher?
Once your payment is confirmed, you will receive either a voucher to use or a confirmation receipt. In some cases, vouchers or tickets may be sent out at a later date. Please keep an eye on your emails at home to make sure you don’t miss them!
Are the vouchers really half price?
Yes! All our vouchers offer a genuine legitimate discount off the standard price, unless stated otherwise—great experiences, fantastic savings.
How do I redeem a voucher?
Each voucher includes clear redemption instructions, usually involving presenting the email or printed copy to the participating business. This may differ with each individual offer, so please check redemption instructions.
Can I buy multiple vouchers for the same offer?
This varies by deal. Most allow multiple purchases, but always check the terms of each individual voucher for limitations.
Do the vouchers have expiry dates?
Yes, each voucher is valid for a specific period, clearly noted in the voucher details. Please plan your visit before it expires!
Can I return or exchange a voucher?
Unfortunately, vouchers are non-refundable and non-exchangeable unless the event is cancelled or the business is unable to honour the voucher.
Is my personal information secure?
Absolutely. Our site uses secure payment systems and never stores sensitive card details. Your privacy is a top priority.
I haven’t received my voucher—what should I do?
First, check your spam/junk folder. If it’s not there, email us at vouchers@sunshineradio.co.uk and we’ll help right away.
Can I use my voucher on my phone or do I need to print it?
Most venues accept digital vouchers shown on your phone, but we recommend checking with the individual business in advance just to be safe.
When should I download the voucher?
We suggest downloading your voucher as soon as you can, in case you lose the email.